Insights Archive

Mesterséges intelligencia az ügyfélszolgálatban: Új korszak a vásárlói élményben

A mesterséges intelligencia (MI) nemcsak gyorsabbá és hatékonyabbá teszi az ügyfélszolgálatot, hanem a Total Experience Managementben (TXM) is kulcsszerepet játszik. Lehetővé teszi […]

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The power of regular, structured feedback in boosting performance and employee experience

Feedback is a critical tool for personal and professional growth. Yet, in many workplaces, it remains underutilized or overlooked. When delivered effectively, […]

The importance of team building in employee experience

Corporate team-building events are not just fun activities, but essential elements of a successful Employee Experience (EX). Employee experience goes beyond the […]

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