E-Comm sales are slow? High online turnover? Lots of product returns?
What’s more dangerous
than a dissatisfied customer?
A silent one!
They won’t tell you, but will surely tell 10 to 15 friends.
And we haven’t even discussed the cost of recovering a bad review, or your saving opportunities in outsourced Mass Usability Testing. Imagine knowing exactly what pains your Online audiences and why. PhantomXM partners you to find out.
1 Unhappy Customer costs
0 €
in 1 year
excluding preventing customer loss.
1 Unhappy Customer costs
0 €
in 10 years
excluding preventing customer loss.
phantom DIGITAL UX solutions
Collect Data
Usability testing involves evaluating a product or service by testing it with real users to identify usability issues and gather feedback.
Act on findings
Reward
Give Feedback
Adjust to best practice
We help you test your products or services with real users and analyse the pain points, so you can fix where it hurts. Read more…
Collect Data
Voice of Customer helps understand how customers feel about their products, services, or overall brand.
Act on findings
Reward
Give Feedback
Adjust to best practice
We help you gather feedback through surveys, reviews, social media, etc and identify common themes, sentiments and areas of concern or satisfaction. Read more…
Collect Data
The Net Promoter Score helps gauge customer loyalty and satisfaction.
Act on findings
Reward
Give Feedback
Adjust to best practice
We help you monitor how likely your clients are to recommend your products/services and act on those results. Read more…
Collect Data
User Engagement Score helps understand how easy it is for users to interact with your product, service, or platform.
Act on findings
Reward
Give Feedback
Adjust to best practice
We help you identify pain points from your users through insights and assess how easy it was for them to interact with you.
Collect Data
Mass User score is a rating given to a digital experience based on catering to large, diverse user groups.
Act on findings
Reward
Give Feedback
Adjust to best practice
We help you identify issues and improvements from mass users through detailed analysis of their interactions. Read more…
Collect Data
User Journey Mapping is the process of visually documenting and analyzing a user’s experience across various touchpoints with a product or service.
Act on findings
Reward
Give Feedback
Adjust to best practice
We help you identify key interactions, emotions, pain points, and opportunities for improvement through detailed analysis of user experience. Read more…
UX conclusion
You can create your own UX index by adding different weights to those metrics or with a tailor-made solution.
Mystery User (MU)
MU is unique because:
It’s the only metric that goes beyond Customers’ opinions. You can test your UX against your own standards.
It’s not just measuring but reinforcing = driving improvement
E.g. Mystery Webshoppers tell you how 3rd party delivery hurts your Brand Experience (and more)?
E.g. Mystery Callers tell you where your Support fails on response time and manners (and more).
Mystery Chat/Chatboting tells you where your chat or bot provides inaccurate information and requires further training (and more).
Looking for non-typical?
We’ll handle it! Your business is different, so it needs a custom solution. We will tailor a UX index to fit your needs.
UX is only the start of the journey
When your business fosters a strong brand image and delivers excellent service, it ensures long-term customer satisfaction and loyalty.
Those are critical for your sustained business growth.
Customer Satisfaction
Users are satisfied when a product is intuitive, efficient, and enjoyable to use without frustration.
Customer Loyalty
Users return to a platform or product because of its reliability, ease of use, and ability to meet their needs.
Brand Engagement
Users engage with a product or service through intuitive design, seamless functionality, and enjoyable interactions.
Service Quality
The design, performance, and reliability of a digital interface or product define its usability and effectiveness.
Sustained Business Growth
A well-designed user experience leads to higher adoption rates, brand trust, and long-term product success.
Sustained business growthUX Insights
2025 UX Forecast: Where is user experience headed?
Successful UX Design: Empathy mapping and user-centered design principles
Let’s talk about your business
At PhantomUX we love hearing about pain points, as they present real opportunities to make a difference. Our experts bring years of industry experience to help you overcome these challenges and set new standards in your industry, so you can leave the competitors far behind.
Get in touch now and let’s talk about your business!