Is your brand engaging customers
by delivering on promises?
At PhantomXM, we turn detractors and passives
into promoters
Manage XM holistically
High fluctuation?
High employee turnover?
Hard to fill key positions?
Employee Xperience is
non-negotiable
E-Comm sales are slow?
High online churn?
Lots of product returns?
User Xperience is
non-negotiable
The Xperience Management Concept
From Mystery Shopping to Total Xperience Management (TXM)
Mystery shopping captures moments — TXM transforms experiences.
We go beyond isolated insights, integrating Customer (CX), Employee (EX), and User Experience (UX) to drive real impact.
With data-driven insights and continuous feedback, we help brands turn experiences into loyalty, engagement, and growth.
It’s time to move beyond measurement — let’s elevate every interaction!
Free XM report
Visualize the positive impact
can have
on your brand and bottom line
with this free report.
Latest Insights
The Role of Artificial Intelligence in Customer Service: How AI is Revolutionizing Customer Experience
Creating Personalized Experiences: A Data-Driven Approach to Digital Channels
The Power of Regular, Structured Feedback in Boosting Performance and Employee Experience
2025 UX Forecast: Where is user experience headed?
Communities
At PhantomXM, everyone is playing a key part in improving our clients’ experiences.
We’re constantly looking for new talents to join us.
Join us as an evaluator
Join our growing community of evaluators.
You will be briefed on each mission.
You will be given scenarios and report on your experiences. You will provide actionable insights for our clients and help transform the experiences delivered everyday.
Be part of the change you want to see!
Join us as a trainer
Join our growing community of coaches.
You will be working with the clients to improve experiences. You will train them and ensure they are well equipped to deliver great experiences.
Be part of the change you want to see!
Join us as an industry expert
Join our growing community of industry experts. You will be working with the clients’ teams to improve experiences they deliver.
You will create action plans and follow-up on insights our shoppers provide and help transform the experiences delivered everyday.
Be part of the change you want to see!
Join us as a researcher
Join our growing community of researchers.
You will analyze data, uncover key trends, and turn insights into strategies that drive meaningful change. Your expertise will help businesses enhance their customer, employee, and user experiences.
Be part of the change you want to see!
Let’s talk about your business
At PhantomXM we love hearing about pain points as they are real opportunities to make a difference. Our experts have years of industry knowledge to help overcome those challenges and set new standards in your industry, so you leave the competition far behind.
Get in touch now and let’s talk about your business!