Shrinking market? Less customers? Slowing economy? Stronger competition?
What’s more dangerous
than a dissatisfied customer?
A silent one!
They won’t tell you, but will surely tell 10 to 15 friends.
Did you know unhappy customers tell 10 people and convince 5 others to avoid your brand? When you lose a customer, you don’t just lose one – on average, you lose five!
And we haven’t even discussed Customer theft prevention… Imagine knowing how many unhappy customers you have and why. PhantomXM partners with you to find out.
Lost revenue in 1 year
0 €
from 1 new customer in 1 year
excluding preventing customer loss.
Lost revenue in 10 years
0 €
from 1 new customer in 10 years
excluding preventing customer loss.
phantom DIGITAL CX solutions
Collect Data
Social listening score helps understand how people feel about your brand on social media.
Act on findings
Reward
Give Feedback
Adjust to best practice
We help you scrap, analyse and timely respond to these mentions of your brand and products across social media platforms. Read more…
Collect Data
Voice of Customer helps understand how customers feel about their products, services, or overall brand.
Act on findings
Reward
Give Feedback
Adjust to best practice
We help you gather feedback through surveys, reviews, social media, etc and identify common themes, sentiments and areas of concern or satisfaction. Read more…
Collect Data
The Net Promoter Score helps gauge customer loyalty and satisfaction.
Act on findings
Reward
Give Feedback
Adjust to best practice
We help you monitor how likely your clients are to recommend your products/services and act on those results. Read more…
Collect Data
Customer Effort Score helps understand how easy it is for customers to interact with your business.
Act on findings
Reward
Give Feedback
Adjust to best practice
We help you identify pain points from your clients through surveys and assess how easy it was for them to interact with you. Read more…
Collect Data
Mystery Shopping score is a rating given to a business based on evaluations by undercover shoppers.
Act on findings
Reward
Give Feedback
Adjust to best practice
We help you identify issues and improvements from feedback by mystery shoppers through detailed answers. Read more…
CX conclusion
You can create your own CX index by adding different weights to those metrics or with a tailor-made solution.
Mystery Shopping (MS)
MS is unique because:
It’s the only metric that measures experience of a Brand against its own standards (different viewpoint than customer opinions).
It’s also the only metric that provides in-depth insights (20+questions/survey) that real Customers won’t spare the time to answer.
It’s not just measuring but reinforcing = driving improvement.
Looking for non-typical?
We’ll handle it! Your business is different, so it needs a custom solution. We will tailor a CX index to fit your needs.
CX is only the start of the journey
When your business fosters a strong brand image and delivers excellent service, it ensures long-term customer satisfaction and loyalty.
Those are critical for your sustained business growth.
Customer Satisfaction
A positive experience where customer needs are met or exceeded, leading to higher retention and referrals.
Customer Loyalty
Customers consistently choose a brand due to positive interactions, trust, and satisfaction. Loyalty leads to repeat business and advocacy.
Brand Engagement
Customers interact with and emotionally connect to the brand through experiences, marketing, and service quality.
Service Quality
The standard of customer service, including responsiveness, efficiency, and problem resolution, directly impacts CX.
Sustained Business Growth
A strong CX builds customer retention, referrals, and higher revenue, ensuring long-term success.
Sustained business growthCX Insights
Creating Personalized Experiences: A Data-Driven Approach to Digital Channels
Creating Emotional Connections with Customers: The Key to Brand Loyalty
Let’s talk about your business
At PhantomCX we love hearing about pain points, as they present real opportunities to make a difference. Our experts bring years of industry experience to help you overcome these challenges and set new standards in your industry, so you can leave the competitors far behind.
Get in touch now and let’s talk about your business!