phantom DIGITAL EX solutions
Data collection
An Employee Satisfaction Survey (ESS) measures job satisfaction, work environment, and company culture. By gathering employee feedback, businesses can identify improvement areas, enhance engagement, and increase productivity. ESS insights help create a positive workplace, improving employee experience (EX) and retention.
An Employee Perception Survey (EPS) captures employee views on leadership, job satisfaction, and workplace culture. Organizations use EPS insights to strengthen engagement, refine company culture, and boost morale—leading to a more motivated workforce.
Voice of the Employee (VoE) is the process of gathering and analyzing employee feedback to enhance workplace culture and job satisfaction. By actively listening to employees, companies can improve morale, boost retention, and create a more engaged workforce.
Employee satisfaction reflects how content employees are with their job, leadership, and work environment. Higher satisfaction leads to better retention, improved morale, and stronger business performance. Organizations that prioritize employee well-being foster a thriving workplace culture.
An Employee Engagement Survey assesses motivation, commitment, and enthusiasm in the workplace. By identifying engagement levels, businesses can enhance work culture, drive employee motivation, and improve retention—leading to long-term success.
Mystery Employment (ME) is a unique employee experience (EX) assessment where undercover employees evaluate workplace culture, leadership, and job satisfaction. By delivering real-time, unbiased insights, ME helps businesses enhance engagement, refine HR strategies, and improve retention. This data-driven approach boosts productivity and overall company performance.
Employee theft prevention involves enforcing strategies and policies to minimize workplace theft, including stolen goods, time fraud, and misuse of company resources. Key measures include clear policies, employee training, surveillance, and regular audits to enhance accountability and trust.
Employee churn prevention focuses on reducing turnover by boosting job satisfaction, engagement, and retention. Businesses achieve this through competitive compensation, career development, a positive work culture, and employee recognition programs.
A covert recruitment evaluation where undercover candidates apply for jobs to assess the application process, employer responsiveness, and candidate experience. This helps businesses improve recruitment efficiency, employer branding, and hiring transparency.
A mystery hiring assessment where applicants secretly evaluate interview processes, recruiter professionalism, and candidate treatment. This ensures fair hiring practices, structured interviews, and a positive candidate journey.
A hidden recruitment audit where businesses assess hiring processes, recruiter engagement, and policy compliance using anonymous applicants. This optimizes talent acquisition, diversity hiring, and recruitment strategies.
A method where undercover employees evaluate the final hiring stages, salary negotiations, and job offer communication. This helps businesses enhance hiring transparency, onboarding readiness, and candidate engagement.
Mystery onboarding evaluates a company’s employee onboarding process by posing as a new hire. The evaluator assesses the clarity, efficiency, and overall experience of orientation and training, identifying gaps to enhance the new employee journey
Mystery deployment assesses the implementation of a product, service, or system by acting as a customer or user. The evaluator monitors efficiency, user-friendliness, and compliance with standards to optimize the deployment process.
Mystery termination evaluates a company’s employee offboarding process by posing as a departing employee. The evaluator reviews the clarity, professionalism, and efficiency of termination procedures, including paperwork and exit interviews, to improve the employee exit experience.
Customer research
Employee Timespent is a WiFi-based tracking solution that monitors employee presence, movement, and time spent in different work areas. By analyzing WiFi connectivity and location data, businesses can gain insights into work patterns, productivity, and space utilization. This non-intrusive method helps optimize workflow efficiency, resource allocation, and operational performance while ensuring data privacy and compliance.
Design
A data-driven visualization tool used to analyze and track the employee experience across key touchpoints, from hiring and onboarding to career growth and exit. EJM helps organizations identify pain points, engagement gaps, and areas for improvement, enhancing employee satisfaction and retention.
A strategic, design-thinking approach that optimizes and enhances the employee experience based on insights from EJM. EJD focuses on creating seamless, engaging, and employee-centric processes that drive higher engagement, productivity, and workplace satisfaction.
Action
Star Boost is a high-impact performance enhancement program designed to accelerate employee engagement and motivation. By leveraging data-driven insights and customized reward structures, Star Boost helps businesses maximize productivity and achieve exceptional results. Ideal for organizations looking to elevate team performance through strategic recognition and incentives.
Incentive Program Design is the strategic process of creating reward structures that drive employee engagement, sales performance, and customer loyalty. By aligning incentives with business goals, companies can motivate teams, increase productivity, and enhance overall efficiency. Effective incentive program design includes data analysis, performance tracking, and personalized reward strategies tailored to specific objectives.
An Onsite Delivery Agent is a dedicated field representative responsible for ensuring seamless service execution at client locations. This role involves direct customer interactions, real-time problem-solving, and efficient delivery of products or services. Onsite Delivery Agents play a crucial role in enhancing customer experience, optimizing logistics, and maintaining brand reputation.
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Training
EX Training (Employee Experience Training) is a structured learning program designed to enhance workforce engagement, productivity, and satisfaction. By focusing on employee-centric development, EX Training helps organizations build a positive workplace culture, improve retention, and boost overall performance. Programs can include leadership development, customer experience optimization, and operational excellence.
A Trainer Lead is a professional responsible for delivering high-quality training sessions either onsite or online. They facilitate skill development, knowledge transfer, and hands-on learning experiences tailored to business needs. Whether in physical classrooms or virtual environments, Trainer Leads ensure effective employee training through interactive methodologies and real-time feedback.
A Web-Lead (eLearning) is a digital learning specialist who designs, manages, and optimizes online training programs. By leveraging eLearning platforms, interactive content, and data-driven insights, Web-Leads enhance employee training experiences and knowledge retention. They play a key role in developing scalable, flexible, and engaging learning solutions for modern workforces.
Employee Skills related:
Resilience is the ability to adapt, recover, and bounce back from challenges, setbacks, or adversity. It involves maintaining a positive mindset, managing stress effectively, and using problem-solving skills to overcome obstacles and build mental strength.
Assertive communication is the skill of expressing thoughts, feelings, and needs openly, honestly, and respectfully. It ensures clarity, strengthens relationships, and promotes mutual respect by balancing confidence with empathy.
Fool-proof communication ensures messages are delivered clearly and unambiguously, preventing misinterpretation or confusion. It relies on straightforward language, audience adaptation, and confirmation of comprehension for effective communication.
Negotiation skills involve effective communication, persuasion, and problem-solving to reach mutually beneficial agreements. Key aspects include active listening, understanding needs, staying flexible, and seeking win-win outcomes.
Conflict management is the process of identifying, addressing, and resolving disputes constructively. It involves active listening, empathy, and problem-solving strategies to foster collaboration and maintain positive relationships.
Change management guides individuals and organizations through transitions by minimizing resistance, fostering acceptance, and ensuring smooth adaptation to new processes, systems, or structures.
Time management is the practice of planning and prioritizing tasks efficiently to maximize productivity and meet deadlines. It involves goal setting, minimizing distractions, and optimizing time use for better efficiency.
Presentation skills involve effectively delivering information to engage and persuade an audience. Key elements include storytelling, visual aids, confident body language, and audience adaptation for impactful communication.
Team typology classifies teams based on roles, structure, and dynamics to improve collaboration and performance. Understanding different team types, such as functional, cross-functional, or self-managed teams, helps optimize teamwork.
Stress handling is the ability to manage and cope with stress in a productive way. It includes time management, relaxation techniques, mindfulness, and maintaining a positive mindset to stay focused under pressure.
Leadership related:
Leadership basics cover essential leadership styles (e.g., transformational, transactional, democratic), key responsibilities (goal setting, decision-making, motivation), and leadership roles (visionary, coach, communicator). Effective leadership drives team success by making strategic decisions, fostering collaboration, and creating a growth-oriented environment.
Motivation is the internal or external drive that inspires action and goal achievement. It can be intrinsic (personal satisfaction, passion) or extrinsic (recognition, financial incentives) and is essential for improving productivity, performance, and overall well-being.
People management involves recruiting, training, and motivating employees to align with business goals. It includes performance evaluation, conflict resolution, and employee engagement strategies to foster productivity, teamwork, and a positive workplace culture.
A feedback culture promotes open, constructive, and continuous feedback between employees and leaders. It enhances team communication, strengthens professional relationships, and drives continuous improvement by encouraging a growth mindset.
Leadership communication is the ability to convey messages, expectations, and vision with clarity and transparency. It involves active listening, adaptability, and motivational techniques to align teams with organizational goals and enhance workplace collaboration.
Team coaching improves team dynamics, collaboration, and performance by guiding teams through challenges, setting clear goals, and fostering open communication. It helps teams develop essential skills to work more effectively and achieve collective success.
Empowering means giving individuals the confidence, authority, and tools to take ownership of their work. It encourages autonomy, accountability, and professional growth, fostering innovation and a proactive mindset in the workplace.
Gamification is the use of game mechanics like points, badges, and leaderboards in non-gaming contexts to boost engagement, motivation, and performance. It’s widely applied in business to enhance employee productivity, training, and customer loyalty by making tasks more enjoyable and rewarding.
Phun Day is an interactive employee engagement initiative designed to boost team spirit, creativity, and workplace satisfaction. Through fun activities, team challenges, and gamified experiences, Phun Day enhances collaboration and strengthens company culture. Ideal for organizations looking to improve morale and foster a positive work environment.
Phun Minutes are short, engaging activities integrated into daily workflows to energize employees and break up routine tasks. These micro-moments of fun enhance focus, reduce stress, and promote a positive work atmosphere. Phun Minutes can include quick team games, brain teasers, or interactive icebreakers, making them a simple yet effective tool for boosting workplace engagement.
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