Get paid for your opinion!
Join PhantomXM as a Mystery Shopper and shape the future of customer experience with your insights!
Mystery shopping is a flexible, exciting and diverse opportunity to earn extra income while having a real impact on how well-known brands serve their customers.
As a Mystery Shopper, you observe the customer experience discreetly, from the shopper’s perspective, and provide honest feedback about what you encountered.
As a PhantomXM Mystery Shopper, you can complete assignments in person, online or by phone. Our projects cover a wide range of industries — from fashion and beauty retail to hospitality, cafés and customer service centers.
Your feedback is far more than a simple report: it offers real guidance to brands and helps them improve service quality and customer satisfaction.
Your Role:
Choose from a variety of available assignments — whether an in-store visit, an online purchase or a phone-based customer service evaluation — and observe every important detail of the experience.
After completing the assignment, you fill out a short, easy-to-complete evaluation form where you summarize your findings.
Your insights directly support brands in making better decisions and enhancing the customer experience.
Benefits:
Flexible extra income – You decide when and how many assignments you take on.
Varied tasks – Try yourself in different scenarios across multiple industries.
Exciting experiences – Participate in situations you would try anyway… only this time, you get rewarded for it.
Real impact – Every evaluation helps improve service quality and customer satisfaction.
Become a PhantomXM Mystery Shopper and help elevate customer experience to the next level — while earning extra income through flexible, engaging assignments!
How it works
At PhantomXM, your feedback helps businesses improve and deliver exceptional experiences.
As a Mystery Shopper, you provide real insights that guide brands in enhancing their offerings.
Join us and help shape the future of customer satisfaction.
Do you have questions? Check our FAQs below.
Register to start evaluating customer experiences for well-known brands.
Specify your preferred evaluation types (in-store, online, or both) to receive assignments tailored to your interests.
Browse and select from available assignments that align with your preferences and expertise.
Conduct discreet evaluations, then submit feedback and insights that help improve customer experiences.
Receive rewards for each completed assignment, with the potential for ongoing evaluation opportunities.
Invite friends to join PhantomXM and earn rewards!
Frequently Asked Questions
Anyone with a keen eye for detail, reliability, and a genuine interest in improving customer experiences can join. No prior mystery shopping experience is necessary, although it can be beneficial.
You’ll have access to a list of available assignments that align with your preferences (in-store, online, or both). You can choose assignments that suit your schedule and interests.
We work with a range of well-known brands across various industries. You’ll have the opportunity to evaluate experiences in sectors such as retail, hospitality, and online services.
After completing an assignment, you’ll submit a report through our online portal. This will include specific feedback based on the assignment requirements.
Yes, evaluators receive compensation per assignment. You may also gain additional rewards based on the quality and depth of your feedback.